Demonstration experiment of delivery reception using AI facial recognition begins at large commercial facility

2025.08.29

Addressing the 2024 logistics issue while strengthening facility security

A demonstration experiment utilizing an AI face recognition system will be conducted at a large commercial facility in Chiba Prefecture for approximately one month from September 2025, in order to simultaneously improve the efficiency of delivery reception operations at commercial facilities and strengthen security through more advanced access control. This initiative is an industry-first * attempt aimed at addressing the "Logistics 2024 Problem" and the need for stronger security. The experiment will be jointly conducted by World Supply Co., Ltd. (Head office: Koto-ku, Tokyo; President and CEO: Jun Umeki; hereinafter "World Supply"), which handles delivery services and in-store logistics for department stores and large-scale retailers, and Nabla Works Corp. (Head office: Minato-ku, Tokyo; President and CEO: Masayuki Motoshima; hereinafter "Nabla Works"), which specializes in image recognition AI and video generation AI.

(*In relation to the introduction of face recognition systems at delivery company reception desks in domestic commercial facilities. Research by World Supply. As of August 29, 2025)

■Background of the development and this initiative

Delivery reception at commercial facilities is often carried out in dark, crowded environments such as underground entrances, and is typically managed analogically using paper ledgers and IC cards. This creates issues in terms of both security and operational efficiency, such as the uncertainty of identity verification and driver waiting times due to congestion at reception.

As part of its FLS (Facility Logistics Support) business, which undertakes in-house deliveries at commercial facilities, World Supply has taken such feedback into account and begun demonstration development of an unmanned delivery reception system that utilizes Nabla Works' AI face recognition technology.

This system, which allows hands-free entry and exit using a "face pass" after only initial registration, aims to simultaneously reduce the number of staff required at facilities, strengthen security, and reduce the burden on drivers. At the same time, we will verify the possibility of this new reception infrastructure being able to address the logistics problems of 2024.

■Main Features

① AI face recognition technology that can identify people with high accuracy even in dark places, crowded places, and wearing masks

Highly accurate identification of individuals even in places with poor lighting and high traffic, such as underground entrances. Demonstrates stable recognition performance even when people are wearing masks or when multiple people are photographed at the same time.

② No need for handwritten entries. Automatically lends IC cards based on face recognition results.

After just one photo registration, the IC card rental and return procedures can be completed simply by holding your face over the terminal . * This reduces the burden on drivers and workers who have to write the same information by hand while carrying luggage, and also eliminates queues waiting to enter information.

(*In this demonstration experiment, an "IC card management system" that can automatically issue entry passes based on face recognition results will be used in conjunction with the commercial facility's management specifications. In the future, the goal is to achieve a completely hands-free system using "face pass" that does not require an IC card.)

③ Strengthening security and managing records by digitizing reception information

Instead of the traditional handwritten ledger, entry and exit records are managed digitally in real time, reducing the risk of fraud such as identity theft and theft of IC cards, and improving the searchability of records.

■What we aim to achieve through this demonstration experiment

This field trial will verify the effectiveness of the face recognition system from the following perspectives, with the aim of achieving both smarter and safer access control in commercial facilities.

・Authentication accuracy and reception speed

・Preventing unauthorized entry and improving the reliability of log records

・Manpower savings and efficiency improvement in reception work compared to previous methods

・Improvement of working environment by reducing driver working hours

■Outline of the demonstration experiment

Period: Monday, September 1st to Friday, September 26th, 2025

Location: Delivery reception at a large commercial facility in Chiba Prefecture (name of facility not disclosed)

Target: Delivery companies

Contents: ①Investigation into authentication accuracy and error occurrence status during delivery acceptance

　　　　　②Confirm the effect of changing handwritten entry and exit procedures to face recognition, shortening reception times and reducing the burden on drivers.

■System used in this demonstration experiment

①Face recognition reception system

In this demonstration experiment, authentication terminals will be installed that employ Nabla Works' face recognition system, which boasts top-class accuracy and authentication speed. This authentication terminal can recognize people even in dimly lit environments such as loading and unloading areas, underground entrances, and back entrances within commercial facilities, and is compatible with faces wearing masks and glasses. The biometric detection function can also eliminate impersonation, and identity verification can be completed in just 0.3 seconds, making it possible to enter and exit the facility with just a "face pass," promising seamless entry and exit procedures.

②IC card management system

A security box that can dispense an access pass and is linked to a face recognition terminal is installed in the loading and unloading area. Data such as the time required for unmanned delivery reception, the occurrence of errors, and authentication accuracy is collected. By automating the issuance of access passes using face recognition, a more secure operation is possible while still utilizing existing IC cards.

③Reception management system

While entry and exit management is still dominated by analog reception methods such as paper ledgers and the handing over of IC cards, this demonstration experiment will install a reception management system to record in real time the length of time visitors stay at the facility and the status of IC cards being borrowed. Delivery reception work at commercial facilities is often carried out in environments with a high volume of people coming and going, making the reliability of identity verification and the accuracy of history management an issue. In addition, drivers often wait for long periods of time due to congestion during concentrated deliveries and delays in reception, which is closely related to the "Logistics 2024 Problem," which sees the setting of a cap on working hours for truck drivers.

■Future Initiatives

After verifying the effectiveness of this demonstration experiment in addressing security issues at commercial facility entrances and reducing the burden on drivers, the company aims to expand this service as one of World Supply's sales support services for commercial facilities, from existing contracted facilities to commercial facilities that will be renovated as part of planned urban redevelopment.With a declining workforce, the company will also enhance its labor-saving solutions to reduce outsourcing costs, and by further developing its strength in sales support services, it will increase the value it provides to better address the challenges of commercial facility management.

■Comments from representatives of both companies

Jun Umeki, President and CEO of World Supply Co., Ltd.

"Logistics sites face the difficult challenge of balancing efficiency and safety. This proof-of-concept experiment combines our long-cultivated knowledge of on-site operations with Nabla Works' innovative technology, and is the first step in jointly creating the logistics environment of the future. Through this initiative, we aim to realize smart logistics that is rooted in the workplace."

Nabla Works Corp. President and CEO Masayuki Motoshima

"Face recognition technology is already being used in many situations, but we believe it can be most valuable in tough workplaces. Our collaboration with World Supply is a new challenge in which workplaces and technology will evolve together. As a technology company that is close to the logistics workplace, we want to expand its possibilities."

【Company Profile】

■World Supply Co., Ltd.